How to start working with Daoflowers? How to place the first order? 22-02-2017 / PFR

At the time being Daoflowers regularly supplies fresh-cut flowers to more than 150 customers in the Eastern Europe, the European Union, Central Asia and the Middle East.
Day-to-day work with a large number of farms in Ecuador, Colombia and Kenya allows us to realize our own potential and to meet demands of the new flowers buyers.

Before obtaining an authorization on Daoflowers website, we suggest the customer to send us via e-mail dao@daoflowers.com a draft order or, at least, an example of his average weekly order at the regular (non pre-holiday) period of time.
A template for the order example with our product range can be downloaded here
Please indicate varieties, sizes and quantity for each variety

You can send us your order example in any convenient form without using this template.

An example of your weekly order is the first step needed for further negotiation about cooperation.
(at least an example of the range that customer requires).

As a rule we provide our customers with an access to the full site functionality when the first delivery has been fully coordinated in a “manual mode”. We create a user profile in our system, work over logistics issues, and customize online info sending
New Customers have an opportunity, opportunity to put their contact details on site, ,  and our responsible manager will contact you to discuss the possibility of further cooperation.

When you place your first order or request a callback on our site, it is very important to give us the more the better of your contact details: phone numbers, Viber or Whatsapp and your Skype address.

The requisite requirements for the order are as follows:

  1. The destination (point of cargo arrival). For the majority of our Customers in the countries of Eastern Europe and EU it is Amsterdam. Read more about it here: Read more about it here: Daoflowers Logistics.
    Upon request we can arrange flowers air delivery to the customer’s city. Read more here: What is needed for European company to organize the shipment of imported flowers from Daoflowers
  2. 2. Expected loading date in Amsterdam (or the required date of delivery to another destination point). If the customer already cooperates with the full-service freight forwarder, including delivery and custom clearance, the dates of truck loading must be agreed with the freight forwarder before cargo shipping.
    Please do not confuse the flowers loading date in Amsterdam with the date of boxes arrival to your final destination point.
  3. 3. The name of full-service freight forwarder which the customer have chosen, agreed further cargo delivery from Amsterdam and made a booking in advance. When the customer doubts and does not indicate the freight forwarder, we will get in touch with the customer to find it out.
    Attention! We can not be responsible for the temperature abuse on the run from Amsterdam to the final destination point, for the boxes loss during transportation and for the possible problems with the custom clearance at the final point. This is the liability of the freight forwarder that you have entrusted your flower cargo with.
  4. The list of the order positions. Flowers type – Variety – Length (Grade) – Number of boxes
    The list of customer preferences (required farms for each position of the order) is not a must, but this is quite important for us to find it out before the purchase.
  5. 5. In the order please specify not the number of the stems ordered, but the number of the ordered full boxes (FB) or half boxes (HB), for example:
    Variety, length (grade) – 1.0 FB
    Variety, length (grade) – 2.5 FB
    Variety, length (grade) – 0.5 FB
    This request is due to the fact that each farm has its own packing rate for every variety and we can not be absolutely sure that we will purchase the exact number of stems.

The length and grade are essentially the same definition - size. For example, for roses the size is the length of the stem in centimeters, but for a pack of gypsophila - grade is the weight of the pack in kilograms.

Please read more about Flowers pack rates and statistics here»

When you place your first order our appointed manager who will be personally involved in flowers purchase for your order from farms will get in touch with you. He will discuss with you the purchase details of your first order, the price policy, to be followed, your buying preferences taking into account all of your demands.
Our responsible manager with the realistic approach will immediately inform you what positions we can not fulfill, what real lengths/grades of each variety we will accomplish and he will explain whether we are able to buy flowers from the farms you have required. Also you will talk over substitute positions. Daoflowers never changes varieties at its own discretion without coordination and approval of the customer.

In case when freight forwarder that delivers the cargo from Amsterdam to customer’s final destination is correctly registered in our system, then the stem composition info and the air waybill numbers accompanying the freights are automatically sent to the specified e-mail addresses.

Upon flowers receipt by the customer we will contact the customer to discuss strengths and weaknesses of each position, to adjust the customer’s requirements for the next purchase, authorize the customer on our site in order for the customer obtain the necessary statistical information and data on the current prices.